Refund policy
Return & Refund Policy
Last Updated: January 2026
Thank you for shopping at CraftNook.
Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
30-Day Free Returns
We proudly offer free returns and refunds within 30 days after your order has been delivered.
To qualify:
- Item must be returned within 30 days.
- Item should be unused or in its original condition whenever possible.
- Original packaging is recommended.
- Proof of purchase or order confirmation may be requested.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your package arrives damaged, defective, or incorrect, contact us as soon as possible with:
- Order Number
- Photos of the item
- Photos of the packaging
We'll provide a replacement or full refund at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return if they have been used after delivery.
Refund Process
Once your returned item is received and inspected, we'll notify you regarding your refund status.
Approved refunds are issued to your original payment method within 5–10 business days, depending on your financial institution.
Return Shipping
CraftNook covers return shipping costs for eligible returns.
Need Assistance?
Email:
Phone:
(604) 831-1405